1. How long does it take to see results with the Eternal Eyelash Growth Solution?

The Eternal Eyelash Growth Solution is designed to deliver noticeable results in just a few weeks. Many customers report seeing longer and fuller lashes within 4-6 weeks of regular use.

2. Can I use the Eternal Teeth Whitening Kit if I have sensitive teeth?

Yes, the Eternal Teeth Whitening Kit is safe to use even if you have sensitive teeth. Our formula is specially formulated to minimize sensitivity while still delivering professional-level whitening results.

3. What is your return policy?

We offer a 15-day money back guarantee on any unused or defective items. If you are not satisfied with your purchase, you can return it within 15 days of receiving it for a full refund. Please note that return shipping costs are the responsibility of the customer.

4. How do I initiate a return?

To initiate a return, please contact us at support@eternaltw.com. Our customer support team will guide you through the return process and provide you with the necessary instructions.

5. Do you ship internationally?

Currently, we only ship to Continental USA, Alaska, and Hawaii. We do not offer international shipping at this time.

6. How long does shipping take?

Orders placed before 12pm on business days will be shipped the same day. However, please note that certain times of the year, such as holidays, and unforeseen acts of God may cause delays in processing and shipping. Once your order is placed, your items will be packed and shipped, and you will be on your way to a brighter future!

7. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon receiving it and contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

8. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

9. Can I use the Eternal Teeth Whitening Kit if I have dental work?

If you have dental work, such as crowns, veneers, or fillings, we recommend consulting with your dentist before using the Eternal Teeth Whitening Kit. While our formula is safe for most dental work, it is always best to seek professional advice.

10. Can I use the Eternal Eyelash Growth Solution with eyelash extensions?

We do not recommend using the Eternal Eyelash Growth Solution with eyelash extensions. The solution may cause the adhesive to weaken, leading to premature lash loss. It is best to use the product on natural lashes.

Thank you for visiting Eternal TW!

11. I love the Eternal products! How do I become an affiliate to promote them?

If you'd like to sign up to be an affiliate, visit: https://affiliate.eternaltw.com/