Refund policy

We have a 30 day money back guarantee on any unused or defective items. Return shipping costs are the responsibility of the customer. If you are not seeing results you must make sure you have used it long enough and consistently enough to see actual results to be considered for refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, or defective.
To start a return or for questions, contact us at info@eternaltw.com or complete your return through the self-serve return portal on your customer account.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@eternaltw.com.